The world of having patients choose your dental office is quite different from the day I graduated dental school over 25 years ago. As it should be. Dentistry has gone high tech with many highly beneficial advances for patients. I am proud to have a high Google rating as many new patients read these before making that phone call.
But there are other sites, such as YELP!, that present a picture that isn't clear or fair. While I have around 40 yelp reviews, only a handful are contributing to my STAR rating. There are 50 reviews that YELP only makes accessible if you click a light grey sentence at the bottom of the page. These have more of a 4+ star rating.
A few examples of published results:
A lady that came in with a very broken down 25 year old porcelain crown on her front tooth. She claimed our hygienist broke it and registered a complaint with the dental board. Upon review the board ruled her claim to have no merit. Yet still YELP readers will just look at the ratings and move on to another dentist.
Another review came on google from a guy that had advanced periodontal disease. He had bone loss,
tartar build up and infected gums. He argued he had no problems, stood up out of the chair and physically intimidated our 5' tall hygienist. He made a mess of our bathroom including not flushing.
Yet his review calling us cheats remains on the internet with his 1 star rating.
I could go on and on. The problem is people don't read the rebuttals and just move on.
Well, the fact of the matter is most people still choose their dentist by word of mouth so thank you Flagstaff! And thanks to those of you that have written nice reviews, even if they don't always get published. To check out our office click here.
